Checks and Balances: 2014 Update Fact Sheets

This report is the fourth in a series by The Pew Charitable Trusts examining key checking account terms and conditions. The good news for bank customers in 2014 is that disclosure policies have improved, especially those related to key terms, and there are greater overdraft protections at the ATM. Yet the bad news is that more banks are charging extended overdraft fees and limiting options for dispute resolution.

This interactive tool follows three typical people—Mike, Sarah, and Jen—as they go about their day. They are all responsible with money, but their budgets are a little tight. We will explore how, depending on where they bank, their experiences with overdraft fees can differ dramatically, and why it pays to know your institution's policies and practices. Click on a character to start.